TY - BOOK AU - Villafuerte, Cesar V. Jr., MD TI - MODELING QUALITY HEALTH CARE FOR OTOLARYNGOLOGY - HEAD AND NECK SURGERY DEPARTMENTS OF TWO TEACHING HOSPITALS IN METRO MANILA AV - OUPENT20010001 PY - 2001/// CY - Quezon City PB - UP N1 - ro'sh N2 - ABSTRACT: This is multi-design, cross-sectional, descriptive and exploratory study which was designed to 1) determine the level of quality of care rendered by the ENT-HNS department of 2 study hospitals (University of the Philippines - Philippine General Hospital - UP-PGH and Far Eastern University - Dr. Nicanor Reyes Medical Foundation - FEU-NRMF), 2) to determine the factors that affect the level of quality of care delivered by both departments, and 3) to craft a model of Quality Management of an ENT-HNS department ER -