Basics of health care performance improvement : a lean Six Sigma approach /
Donald E. Lighter.
- Burlington, MA : Jones & Bartlett Learning, 2013.
- x, 339 pages. : illustrations ; 23 cm.
Rev. ed. of: Quality management in health care / Donald E. Lighter and Douglas C. Fair. c2004
Includes bibliographical references, glossary and index.
Why is performance improvement the 'big new thing'? -- Define phase tools -- Measure phase tools -- Analyze phase tools -- Improve phase tools -- Control phase tools -- LSS case studies in health care -- DMAIC in an era of reform
Education
9780763772147 0763772143
2011027800
Medical care--quality control Six sigma (Quality control standard) Quality Assurance, Health Care--organization & administration--United States Quality Assurance, Health Care--methods--United States Quality Indicators, Health Care--organization & administration--United States Total Quality Management--methods--United States