Quality health care : a guide to developing and using indicators /
Robert C. Lloyd
- Second edition
- Burlington, MA : Jones & Bartlett Learning, 2019.
- xvii, 368 pages : illustrations; 23 cm.
Includes bibliographical references and index.
Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles
Department of Community & Family Medicine School of Medicine School of Nursing
9781284023077 1284023079
2017022526
Medical care--Quality control Medical care--Evaluation Medical care--Quality control--Case studies Medical care--Evaluation--Case studies Quality assurance Outcome assessment (Medical care)--Methodology Quality Indicators, Health Care--organization & administration Program Development Quality of Health Care