TY  - BOOK
AU  - ACUNA, GRACHELE CHARM
AU  - ANG, JOANNE NESLIE
AU  - ARANEZ, RACHELLE ANN MAE
AU  - BALINA, MEGAN MARGRETHE
AU  - BOGLOSA, CHRISTINE JADE
AU  - BONABON, DAN ANDREW
AU  - CARDONA, LEO RUDOLPH III
AU  - CONDE, JEROME
AU  - CONTACTO, JUSTINE
AU  - DE TORRES, KAREN ANGELA
AU  - DELOS SANTOS, JANUAREE
AU  - FERRER, JOSEDITH
AU  - GUILLERMO, ROXANNE EMILY
AU  - LACONICO, MARGARET
AU  - LAVARIAS, GONZALO GABRIEL III
AU  - MAGBOJOS, ADRIAN LEVI
AU  - MANAHAN, CECILIO ANTONIO
AU  - MERCADO, JOYCE ANNA DOMINIQUE
AU  - RENDON, NICARDO
AU  - SANTOS, ANNE LUZ
AU  - SIM, JESSALYN
AU  - SUBA, MAEBELALLANA
AU  - TAN, JERIC ALLAN
TI  - ASSESSMENT OF PATIENT DISSATISFACTION TO PEOPLE SKILLS IN NON-MEDICAL EMPLOYEES OF FEU-NRMF MEDICAL CENTER FROM JANUARY 2012-SEPTEMBER 2013
AV  - MCFM20140002 
PY  - 2014///
CY  - QUEZON CITY
PB  - FEU-NRMF
N1  - zara'at
N2  - ABSTRACT:      Patient satisfaction is basically a match of expectations with experiences of the patient. It is a set of attitudes and perceptions of patients towards health services and degree to which an individual regards health-care as useful, effective and beneficial (Ahmad et al. 2011). This study aimed to assess the status of patient satisfaction concerning people skills in non-medical hospital employees of FEU-NRMF Medical Center from January 2012 to September 2013. This study utilized a descriptive research design in assessing the status of patient satisfaction, which was determined based on employees' attitude, professionalism and customer service. Researchers found out that majority of the patients are dissatisfied in terms of the service rendered by the Security Department, while The Information Department gathered the least number of complaints. This study then recommends finding means to enhance and maintain non-medical people skills to satisfy the highest level of working standards, to assess clients satisfaction between pay and service patients, and to conduct a further study regarding the degree of client satisfaction from non-medical areas
ER  -