| 000 | 02354nam a22003257a 4500 | ||
|---|---|---|---|
| 999 |
_c12249 _d12249 |
||
| 001 | MT 2022 0013 | ||
| 003 | PILC | ||
| 005 | 20240720153241.0 | ||
| 008 | 220406b xxu||||| |||| 00| 0 eng d | ||
| 040 |
_beng _cFEU-NRMF MEDICAL LIBRARY _erda |
||
| 041 | _aenglish | ||
| 050 | _aMT 2022 0013 | ||
| 245 |
_aDetermining the major factor of patients satisfaction with the services of FEU-NRMF clinical laboratory during the Covid-19 pandemic / _cReinhardt Joseph Figueroa, Frances Kay Lim, Neil Angelo M. Mendoza, Rovert Pil M. Pabustan, Ynna Sigrid A. Parungao, Elana Luis G. Seno; Katherine R. Lim. |
||
| 260 |
_aFairview, Quezon City: _bSchool of Medical Technology, FEU-NRMF, _c2022. |
||
| 300 |
_a105 pages: _billustrations, tables, photos; _c28 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes appendices and bibliographical references. | ||
| 520 | _aAbstract: Patient satisfaction is an important metric for evaluating the quality of services provided by any medical facility, even with the changes and challenges posed by COVID-19. Given That the FEU-NRMF Department of Pathology and Clinical Laboratory is one of the many affected laboratories by the pandemic, the researchers examined the relevant parameters to determine patient satisfaction, with a focus on identifying the major factor and associating its effects that influence patients' discretion if they decide to trust the quality of service of the laboratory. Through a quantitative descriptive study, the researchers discovered that the FEU-NRMF Laboratory obtained a high overall satisfaction rate (ยต=4.12). Of the seven indicators of satisfaction, the highest ranked was the management of the laboratory (m=4.41), followed by reliability of laboratory results (m=4.37), test availability (m=4.34), competency of healthcare professional (m=4.32), turnaround time (m=4.17), while the least ranked in the cost of each test (m=2.94). | ||
| 521 | _aTHMT | ||
| 700 |
_aFigueroa, Reinhardt Joseph _eauthor |
||
| 700 |
_aLim, Frances Kay _eauthor |
||
| 700 |
_aMendoza, Neil Angelo M. _eauthor |
||
| 700 |
_aPabustan, Rovert Pi M. _eauthor |
||
| 700 |
_aParungao, Ynna Sigrid A. _eauthor |
||
| 700 |
_aSeno, Elana Luis G. _eauthor |
||
| 700 |
_aLim, Katherine R., RMT _eadviser |
||
| 942 |
_2lcc _cRU |
||