000			03770nam a22003617a 4500
999			_c9098 _d9098
003			PILC
005			20240720152744.0
008			160505b2010 xxu||||| |||| 00| 0 eng d
040			_cFEU-NRMF MEDICAL LIBRARY
050			_aMT 2010 0010
100			_aMacario Reandelar, Jr., MD _eadviser
245			_aSatisfaction rate of mobile laboratory service in Metro Manila as of July, 2010 / _cAlexis Abrenica ; Maria Charmaine Babiera ; Mark Anthony Blas ; Don Rupert Cruz ; Maria Lani Belen Fernando ; Luiza Elaine Hermoso ; Maria Rica Joy Luna ; Ailee Gliezl Milanie Montemayor ; Eunice Nolasco ; Noha Saleh and Ossam Saleh
260			_aFairview, Quezon City _bSchool of Medical Technology, FEU-NRMF, _c2010
300			_a26 pages: _billustrations, tables; _c28 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes appendices and bibliographical references.
520			_aAbstract: Mobile Laboratory is a clinical facility performing routine examination and other special examinations that is capable of delivering services to their clients in different places. These laboratories are commonly seen at residential areas, universities and business companies. This is a descriptive study that focuses on the satisfaction of their clients. This research makes use of a questionnaire; there are 200 respondents surveyed that had already utilized mobile clinical laboratory. This research measures the satisfaction of clients on 4 categories; facilities and equipments, laboratory service, personnel, and their over all satisfaction. On the data gathered from the survey, clients were satisfied on the over all laboratory`s facilities and services which has a 58.5% from the total respondents. Under facilities and equipment, it is also subdivided to different sections; (1) comfortability of collection area, (2) comfortability of waiting area, (3) Privacy on collection area, (4) sufficiency of space for collection, (5) ventilation, (6) lighting, (7) cleanliness, (8) adequacy of equipment, (9) technological advancement of laboratory equipment, and (10) availability of specimen container. Facility and equipment gather an average rating 56.75% satisfaction, 35.5% partial satisfaction and 7.95% of dissatisfaction. Laboratory Services was also subdivided into six areas; (1) accuracy of result, (2) confidentiality on how results were released, (3) confidentiality to whom the results were released, (4) waiting time, (5) timeliness of results, and (6) completeness of laboratory service. From the average, laboratory service obtained a percent satisfaction of 68.5, 26.5% partial satisfaction, and 6% dissatisfaction. Personnel was also subdivided into five different areas; (1) approachability of the personnel, (2) knowledge of the personnel, (3) explanation of the procedure, (4) skill of the personnel, and (5) the sufficiency of the number of personnel to accommodate the clients. From the average, personnel obtained a percent satisfaction of 60.80, 33.30% partial satisfaction, 5.90% dissatisfaction. Generally, respondents are satisfied with the series of mobile laboratories, but also suggesting improvement especially for waiting time and waiting area.
521			_aTHMT
700			_aAbrenica, Alexis _eauthor
700			_aBabiera, Maria Charmaine _eauthor
700			_aBlas, Mark Anthony _eauthor
700			_aCruz, Don Rupert _eauthor
700			_aFernando, Maria Lani Belen _eauthor
700			_aHermoso, Luisa Elaine _eauthor
700			_aLuna, Maria Rica Joy _eauthor
700			_aMontemayor, Ailee Gliezl Milanie _eauthor
700			_aNolasco, Eunice _eauthor
700			_aSaleh, Noha _eauthor
700			_aSaleh, Ossam _eauthor
942			_2lcc _cTH