Patient's satisfaction in the implementation of telemedicine : a new normal / Aliyah Angeline Aguilar, Maria Regina B. Atanacio, Mariz Yllonah T. Cabanela, Jean Anne Marie F. Duka, Rhea C. Malapit, Edwin Paul L. Murillo, Hannah Mariel D. Peralta, Michael Christian B. Tevenal; Shella L. Paragua.

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Language: english Publication details: Fairview, Quezon City: School of Nursing, FEU-NRMF, 2021.Description: 99 pages: illustrations, tables; 28 cmContent type:

text

Media type:

unmediated

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volume

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LOC classification:

N 2021 0005

Summary: Abstract: The study intends to investigate the patient's satisfaction in the implementation of telemedicine: a new normal. The study determined the patients' satisfaction in using telemedicine for consultation in terms of the quality of care provided, similarity to face-to-face encounter and perception of the interaction. The respondents (N = 52) who are eighteen (18) years old and above and have had at least one (1) teleconsultation at Click-A-Doc were selected to participate in the research. The respondents will answer a total of fourteen (14) questions through google form. Patient satisfaction is assessed through three domains. First, for the Perception of Interaction, forty-nine 49 out of fifty-two (52) respondents (94%) were satisfied. Second, for the Similarity to Face-to-Face Encounter, forty-eight 48 out of fifty-two (52) respondents (92%) were satisfied. Lastly, for the Quality of Care Provided, forty-nine out of fifty-two (52) respondents (94%) were satisfied. Overall, the results have shown that the respondents are satisfied with the service they received from telemedicine.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Room Use	Far Eastern University - Nicanor Reyes Medical Foundation Theses	N 2021 0005 (Browse shelf(Opens below))	Available		T002353

Includes appendices and bibliographical references.

Abstract: The study intends to investigate the patient's satisfaction in the implementation of telemedicine: a new normal. The study determined the patients' satisfaction in using telemedicine for consultation in terms of the quality of care provided, similarity to face-to-face encounter and perception of the interaction. The respondents (N = 52) who are eighteen (18) years old and above and have had at least one (1) teleconsultation at Click-A-Doc were selected to participate in the research. The respondents will answer a total of fourteen (14) questions through google form. Patient satisfaction is assessed through three domains. First, for the Perception of Interaction, forty-nine 49 out of fifty-two (52) respondents (94%) were satisfied. Second, for the Similarity to Face-to-Face Encounter, forty-eight 48 out of fifty-two (52) respondents (92%) were satisfied. Lastly, for the Quality of Care Provided, forty-nine out of fifty-two (52) respondents (94%) were satisfied. Overall, the results have shown that the respondents are satisfied with the service they received from telemedicine.

Thesis - School of Nursing

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