MARC details
| 000 -LEADER |
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| fixed length control field |
02354nam a22003257a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
MT 2022 0013 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
PILC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240720153241.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
220406b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Language of cataloging |
eng |
| Transcribing agency |
FEU-NRMF MEDICAL LIBRARY |
| Description conventions |
rda |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
english |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
MT 2022 0013 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Determining the major factor of patients satisfaction with the services of FEU-NRMF clinical laboratory during the Covid-19 pandemic / |
| Statement of responsibility, etc. |
Reinhardt Joseph Figueroa, Frances Kay Lim, Neil Angelo M. Mendoza, Rovert Pil M. Pabustan, Ynna Sigrid A. Parungao, Elana Luis G. Seno; Katherine R. Lim. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
Fairview, Quezon City: |
| Name of publisher, distributor, etc. |
School of Medical Technology, FEU-NRMF, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
105 pages: |
| Other physical details |
illustrations, tables, photos; |
| Dimensions |
28 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes appendices and bibliographical references. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Abstract: Patient satisfaction is an important metric for evaluating the quality of services provided by any medical facility, even with the changes and challenges posed by COVID-19. Given That the FEU-NRMF Department of Pathology and Clinical Laboratory is one of the many affected laboratories by the pandemic, the researchers examined the relevant parameters to determine patient satisfaction, with a focus on identifying the major factor and associating its effects that influence patients' discretion if they decide to trust the quality of service of the laboratory. Through a quantitative descriptive study, the researchers discovered that the FEU-NRMF Laboratory obtained a high overall satisfaction rate (µ=4.12). Of the seven indicators of satisfaction, the highest ranked was the management of the laboratory (m=4.41), followed by reliability of laboratory results (m=4.37), test availability (m=4.34), competency of healthcare professional (m=4.32), turnaround time (m=4.17), while the least ranked in the cost of each test (m=2.94). |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Thesis - School of Medical Technology |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Figueroa, Reinhardt Joseph |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lim, Frances Kay |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mendoza, Neil Angelo M. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Pabustan, Rovert Pi M. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Parungao, Ynna Sigrid A. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Seno, Elana Luis G. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lim, Katherine R., RMT |
| Relator term |
adviser |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Room Use |
