ASSESSMENT OF PATIENT DISSATISFACTION TO PEOPLE SKILLS IN NON-MEDICAL EMPLOYEES OF FEU-NRMF MEDICAL CENTER FROM JANUARY 2012-SEPTEMBER 2013 (Record no. 9704)
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| fixed length control field | 02554nam a22004457a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | PILC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240720152844.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170126b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | FEU-NRMF MEDICAL LIBRARY |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | MCFM20140002 |
| 245 ## - TITLE STATEMENT | |
| Title | ASSESSMENT OF PATIENT DISSATISFACTION TO PEOPLE SKILLS IN NON-MEDICAL EMPLOYEES OF FEU-NRMF MEDICAL CENTER FROM JANUARY 2012-SEPTEMBER 2013 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | QUEZON CITY |
| Name of publisher, distributor, etc. | FEU-NRMF |
| Date of publication, distribution, etc. | FEBRUARY 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | NO PAGES |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | ABSTRACT: Patient satisfaction is basically a match of expectations with experiences of the patient. It is a set of attitudes and perceptions of patients towards health services and degree to which an individual regards health-care as useful, effective and beneficial (Ahmad et al. 2011). This study aimed to assess the status of patient satisfaction concerning people skills in non-medical hospital employees of FEU-NRMF Medical Center from January 2012 to September 2013. This study utilized a descriptive research design in assessing the status of patient satisfaction, which was determined based on employees' attitude, professionalism and customer service. Researchers found out that majority of the patients are dissatisfied in terms of the service rendered by the Security Department, while The Information Department gathered the least number of complaints. This study then recommends finding means to enhance and maintain non-medical people skills to satisfy the highest level of working standards, to assess clients satisfaction between pay and service patients, and to conduct a further study regarding the degree of client satisfaction from non-medical areas. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | Department of Community & Family Medicine |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ACUNA, GRACHELE CHARM |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ANG, JOANNE NESLIE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ARANEZ, RACHELLE ANN MAE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BALINA, MEGAN MARGRETHE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BOGLOSA, CHRISTINE JADE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BONABON, DAN ANDREW |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CARDONA, LEO RUDOLPH III |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CONDE, JEROME |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CONTACTO, JUSTINE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DE TORRES, KAREN ANGELA |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DELOS SANTOS, JANUAREE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FERRER, JOSEDITH |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | GUILLERMO, ROXANNE EMILY |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LACONICO, MARGARET |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LAVARIAS, GONZALO GABRIEL III |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MAGBOJOS, ADRIAN LEVI |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MANAHAN, CECILIO ANTONIO |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MERCADO, JOYCE ANNA DOMINIQUE |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | RENDON, NICARDO |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SANTOS, ANNE LUZ |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SIM, JESSALYN |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SUBA, MAEBELALLANA |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TAN, JERIC ALLAN |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Theses |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Far Eastern University - Nicanor Reyes Medical Foundation | Far Eastern University - Nicanor Reyes Medical Foundation | Theses | 01/26/2017 | MCFM20140002C.1 | T001093 | 01/26/2017 | 01/26/2017 | Theses | |||||
| Library of Congress Classification | Far Eastern University - Nicanor Reyes Medical Foundation | Far Eastern University - Nicanor Reyes Medical Foundation | Theses | 01/26/2017 | MCFM20140002C.2 | T001515 | 01/26/2017 | 01/26/2017 | Theses | |||||
| Library of Congress Classification | Far Eastern University - Nicanor Reyes Medical Foundation | Far Eastern University - Nicanor Reyes Medical Foundation | Theses | 05/05/2017 | MCFM20140002C.3 | T001610 | 05/05/2017 | 05/05/2017 | Theses |
