COMMON COMPLAINTS OF PATIENTS AT FEU-NRMF MEDICAL CENTER FROM JANUARY - DECEMBER 2015
Publication details: QUEZON CITY FEU-NRMF 2016Description: 50 PAGESSummary: ABSTRACT: Advancement in technology and improvement in public education has increased awareness among patients and their families regarding their health conditions and treatment choices. This leads to a significant increase in complaints concerning the quality of health care service. Committed to the vision-mission of Far Eastern University-Nicanor Reyes Medical Foundation, the researchers started to classify the following domains namely, people's Skills, Technical Competence, and System. Departments of Property and Hi-Performance Maintenance Specialist Corporation received the highest complaints on Environment/Amenities, mostly concerning the welfare facilities and utilities. Grievances on People's Skills were most commonly caused by inappropriate attitude towards the patient and family by the Nursing Service/Chief Nurse Department. Delay in treating the patients comprises the majority of technical competence concerns, and this was most frequently committed by the Departments of Emergency Room and Nursing Service/Chief Nurse. Regarding complaints on System, Emergency Room Department has the most number mainly due to the delay in providing services.Item type | Current library | Call number | Status | Date due | Barcode | |
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Theses | Far Eastern University - Nicanor Reyes Medical Foundation Theses | MCFM20160005C.2 (Browse shelf(Opens below)) | Available | T001535 | ||
Theses | Far Eastern University - Nicanor Reyes Medical Foundation Theses | MCFM20160005C.3 (Browse shelf(Opens below)) | Available | T001536 | ||
Theses | Far Eastern University - Nicanor Reyes Medical Foundation Theses | MCFM20160005C.4 (Browse shelf(Opens below)) | Available | T001537 | ||
Theses | Far Eastern University - Nicanor Reyes Medical Foundation Theses | MCFM20160005C.1 (Browse shelf(Opens below)) | Available | T001480 |
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ABSTRACT: Advancement in technology and improvement in public education has increased awareness among patients and their families regarding their health conditions and treatment choices. This leads to a significant increase in complaints concerning the quality of health care service. Committed to the vision-mission of Far Eastern University-Nicanor Reyes Medical Foundation, the researchers started to classify the following domains namely, people's Skills, Technical Competence, and System. Departments of Property and Hi-Performance Maintenance Specialist Corporation received the highest complaints on Environment/Amenities, mostly concerning the welfare facilities and utilities. Grievances on People's Skills were most commonly caused by inappropriate attitude towards the patient and family by the Nursing Service/Chief Nurse Department. Delay in treating the patients comprises the majority of technical competence concerns, and this was most frequently committed by the Departments of Emergency Room and Nursing Service/Chief Nurse. Regarding complaints on System, Emergency Room Department has the most number mainly due to the delay in providing services.
Department of Community & Family Medicine
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