An epidemic of empathy in healthcare : how to deliver compassionate, connected patient care that creates a competitive advantage / Thomas H. Lee

Includes bibliographical references and index

The problem -- The imperative -- The response : empathy -- Measurement -- Social capital and social network science come of age -- Changing behavior and creating the epidemic -- 10 key steps toward higher value empathic healthcare

One of healthcare's most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Health Care, he argues that we must have it both ways, that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare's competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently.-- cover

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