Exploring clinical laboratory satisfaction versus features of a laboratory information system: a tertiary private hospital experience / [authors]: Clemor, Franchezka Dominique Eguia, Patricia Marie Gonzalez,Jeff Victor Jimeno, Danielle Maple, Jan Strawberry Rey, Kate Pamela Roallos, Joshua Gabriel Sanchez, Eden Anne Santos, Patricia Nicole Sibal, Jerald Christian Sta. Ana, Benedict Joseph Villa-Real, Allyson [research adviser]: Roberto G. Manaois [research coordinator]: Sherwin Reyes

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Abstract: Recent advancements in healthcare technology have revolutionized clinical laboratory operations, focusing on optimizing Laboratory Information Management Systems (LIMS) to enhance efficiency and patient care. This study explores the relationship between clinical laboratory satisfaction and LIMS features in a tertiary private hospital setting. The research aims to assess satisfaction levels. pinpoint LIMS features, evaluate their perceived significance, and scrutinize their influence on operational effectiveness. The research design employs a descriptive approach, combining qualitative and quantitative data collection methods. The quantitative aspect utilizes an adapted, modified structured questionnaire, assessing ten LIMS parameters on a 5-point Likert scale. Qualitative data is gathered through one-hour solo interviews, delving into individual experiences and perceptions. Results indicate positive satisfaction levels among Medical Technologists, with the system proving instrumental in enhancing laboratory operations. Key variables contributing to this satisfaction include robust information security, efficient test ordering, patient information accessibility, result validation features, and a user-friendly reporting system. Noteworthy challenges include paper-based reporting and delayed result relaying due to internet problems. Quantitative results reveal high confidence in information security, efficient test ordering, and positive performance in result reporting. Qualitative findings highlight staff specific accounts in LIMS, automated e-signatures, exclusion of certain patient information, and recognition of specimens through barcode scanning. In conclusion, this research provides valuable insights into the multifaceted satisfaction of clinical laboratories with LIMS, emphasizing the system's strengths and addressing specific challenges. Keywords: Healthcare technology, Laboratory Information Management Systems (LIMS), Likert scale, Medical Technologists, Tertiary private hospital, User experience

School of Medical Technology Thesis - School of Medical Technology