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Lloyd, Robert C.,

Quality health care : a guide to developing and using indicators / Robert C. Lloyd - Second edition - Burlington, MA : Jones & Bartlett Learning, 2019. - xvii, 368 pages : illustrations; 23 cm.

Includes bibliographical references and index.

Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles

Department of Community & Family Medicine School of Medicine School of Nursing

ISBN: 9781284023077 1284023079

LCCN: 2017022526

Subjects--Topical Terms:
Medical care--Quality control
Medical care--Evaluation
Medical care--Quality control--Case studies
Medical care--Evaluation--Case studies
Quality assurance
Outcome assessment (Medical care)--Methodology
Quality Indicators, Health Care--organization & administration
Program Development
Quality of Health Care

LC Class. No.: RA 399.A1 / .L775 2019

Dewey Class. No.: 362.1068/5

National Library of Medicine Call No.: W 84.41