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Quality health care : a guide to developing and using indicators / Robert C. Lloyd

By: Publication details: Burlington, MA : Jones & Bartlett Learning, 2019.Edition: Second editionDescription: xvii, 368 pages : illustrations; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781284023077
  • 1284023079
Subject(s): DDC classification:
  • 362.1068/5 23
LOC classification:
  • RA 399.A1 .L775 2019
NLM classification:
  • W 84.41
Online resources:
Contents:
Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles
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Holdings
Item type Current library Call number Status Date due Barcode
Books Overnight Far Eastern University - Nicanor Reyes Medical Foundation Hospital Administration & Management HAM RA 399.A1 .L775 2019 (Browse shelf(Opens below)) Available 0009204

Includes bibliographical references and index.

Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles

Department of Community & Family Medicine

School of Medicine

School of Nursing

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